Data deletion request
1. Your right to delete your data
You can request deletion of your MyLinkPal account and all associated data at any time, for any reason. This applies to:
- Account data (email, name, billing history, settings)
- Connected Instagram account tokens and metadata
- Subscriber records (Instagram users who interacted with your account)
- Message history (DMs, comments, story mentions, story replies)
- Automation rules and templates you created
- Analytics and usage data linked to your account
2. How to request deletion
The fastest way is email. Send a message to our team and we will process it manually.
Email: sudharsankumar@mylinkpal.co
Subject line: Data Deletion Request
Include in the body:
- Your registered email address (the one you used to sign up)
- Your Instagram username (if connected)
- What you want deleted — entire account, or specific data (e.g. only message history)
- Confirmation that you are the account owner
3. Deletion timeline
- Account data: deleted within 7 days of request
- Message and subscriber history: deleted within 7 days of request
- Encrypted backups: purged within 30 days
- Confirmation: we email you when deletion is complete
4. Instagram user data deletion (for users who messaged a MyLinkPal customer)
If you are an Instagram user who sent a message, comment, or story interaction to a business using MyLinkPal, and you want your data removed from our systems:
- Send "STOP" as a DM to the business account — we stop messaging you immediately and delete your conversation history after 7 days
- Email us directly at sudharsankumar@mylinkpal.co with your Instagram username and the business account you interacted with
- Delete your Instagram account — Meta sends us a deletion webhook and we automatically remove your data within 30 days
5. What we keep after deletion
Even after deletion, we may retain limited data where legally required or for legitimate business purposes:
- Anonymized analytics (cannot be linked back to you)
- Aggregated usage statistics
- Records required by law (e.g. tax records, payment receipts for accounting compliance)
- Data in encrypted backups for up to 30 days before automatic purge
None of this retained data can be used to identify or contact you.
6. Meta Platform compliance
MyLinkPal complies with Meta's Platform Terms and Data Use Policy. When you (or any Instagram user) request deletion, we:
- Stop processing the data immediately
- Delete it from our active database within 7 days
- Purge it from encrypted backups within 30 days
- Honour any Meta-issued deletion webhooks within 30 days
For details on what data we collect and why, see our Privacy Policy, especially Section 8 (Data Deletion and Meta Compliance).
7. Questions or complaints
If your request is not processed within 7 days, or you have any concerns about how we handled your deletion:
Email: sudharsankumar@mylinkpal.co
Subject: Data Deletion Complaint
EU users may also lodge a complaint with their local data protection authority. Indian users may contact our Grievance Officer (Sudharsan Kumar, Proprietor) at the same email.